Job Description

Position Overview:

The General Manager is a pivotal role that bridges our operational functions with our overarching strategic goals. Reporting directly to the partners, the GM will play a central role in steering the company’s vision, ensuring operational excellence, and fostering growth.

Key Responsibilities:

Business Development & Client Relations

• Spearhead business development initiatives to tap into new markets and segments.
• Support East Africa expansion.
• Forge and nurture relationships with both existing and potential clients.
• Analyse industry trends and adapt strategies accordingly to ensure competitive positioning.

Operational Leadership

• Manages the business semi-independently but reports to the Partners.
• Oversee the entire operational process, ensuring seamless execution from client brief to report delivery.
• Implement strategies for streamlined workflow, ensuring optimal team performance and timely project completion.

Team Management, Development & HR Decisions

• Lead, mentor, and support the team, ensuring they have the required resources and training.
• Foster an environment of continuous learning and professional growth within the team.

Client Service Excellence

• Act as the primary point of contact for key clients, ensuring their requirements are clearly understood and met.
• Develop and maintain feedback loops with clients to enhance service quality continuously.

Report Production & Quality Assurance

• Supervise the creation of client reports, ensuring consistency, accuracy, and top-tier quality.
• Implement regular quality checks and revisions to maintain the firm’s reputation for excellence.

Strategic Planning

• Align operational processes with the firm’s broader strategic goals.
• Anticipate market changes and adjust operational strategies accordingly.

Resource Allocation

• Ensure that team members are assigned tasks that play to their strengths and expertise.
• Manage team workload effectively, ensuring no overburdening while maximizing productivity.

Financial Management

• Develop and oversee annual budgets, ensuring alignment with strategic goals.
• Monitor financial performance metrics, implementing corrective actions as necessary.
• Vigilantly identify potential business risks and orchestrate effective mitigation strategies.

Human Resources & Talent Development

• Champion talent acquisition strategies that attract industry-leading professionals.
• Design and oversee training programs to ensure the team remains at the forefront of industry knowledge.
• Facilitate regular performance reviews, fostering an environment of continuous improvement.

Qualifications:

• A bachelor’s degree in finance, business, law or a related field. An advanced degree will be a distinct advantage (Master / PhD).
• Demonstrated minimum experience of 5 years in consulting, particularly in areas such as banking, investment, regulatory and marketing.
• Fluency in English, with impeccable written and verbal communication skills (French or Amharic a plus).
• Proven leadership capabilities, with a keen eye for both macro and micro operational facets and an attention to details in reporting.

For those keen to be a part of our dynamic team, please forward your CV (2 pages maximum) and a cover letter detailing your relevant experience (all in PDF), as well as relevant work references.

Only selected candidates will be contacted.